Accounting automation improves your accounts receivable (AR) process. But getting the most out of it means choosing a platform that truly cares about your business and shows it by offering white glove service whenever you need it.
Manually making, printing, mailing, and following up on paper invoices is quickly becoming a relic of the past as check fraud and other security risks rise. Digitizing and automating invoice reminders can reduce the likelihood of someone forgetting to send them or making mistakes—such as forwarding a reminder to the wrong account. There’s a vast and growing role that automation is playing to improve the AR experience for seller and buyer alike, but it’s not the end all be all.
Automation requires fine-tuning and having live support as you navigate new features and industry- specific questions improves outcomes. What’s more, top software companies will want to provide this type of support as your feedback is valuable in the product advancement process. It’s a symbiotic relationship. A question you might have could spark a new feature idea.
White Glove Service Delivery Includes:
Live Support
While accounts receivable automation is saving time, reducing errors, and improving organizational cash flow, sometimes customers just need to chat with a person to resolve complex issues. For this reason, choose a technology vendor like Bill360 that not only delivers live, U.S.-based support but that also enables you to provide your customers with white-glove service in their AR automation platform.
Collaboration
Beyond live chat support, AR collaboration should include the ability to send/receive shipment tracking and delivery confirmations, adjust invoices to reflect scope changes, and send photos—in the event an item is incorrect or damaged in transit. Having the ability to communicate these issues and collaborate to solve them in a single platform helps to streamline the purchase-to-payment process.
Differentiation
Offering real-time support sets you apart from your competitors. Many businesses overlook the importance of immediate assistance in the accounts receivable process, leaving customers frustrated and unsure about the status of their payments. By being proactive and providing live customer support during regular business hours, you demonstrate your dedication to customer satisfaction and stand out as a reliable and trustworthy partner.
Feedback for Product Development
When it comes to AR automation, there are hundreds of solutions on the market today. Each is a little different in its approach to serving customers. Some focus on B2C while a precious few (including Bill360) develop for the B2B space. To ensure solutions evolve to meet user needs, strong feedback loops between customer service and product development are essential. This ensures that new use cases, feature ideas, and enhancements get escalated to the right individuals for consideration.
Local Support
Beyond simply answering in a timely fashion and live, having in-country support can also be helpful. Operating under the same regulations and laws and in the same time zone can do wonders to improve the level of knowledge needed to deliver excellent customer service. To test out quality and response times, call the support lines of the AR automation vendors you’re considering and see how long it takes to get a live answer.
Deliver Top-Notch Customer Service with Bill360
Bill360’s AR automation platform enables you to get live, U.S.-based support during regular business hours (8 a.m. – 8 p.m. EST) Monday through Friday. The platform also empowers you to deliver the same level of live support to your customers via in-platform instant messaging and a growing suite of AR automation features. To learn more about Bill360 capabilities, visit our features page.
